Are you receiving the best customer service?
Please make sure to include the following details:
your full name
your postal address
your email address
your national insurance number or pension number (if known)
Please send your complaint to:
LPP Engagement Team
Local Pensions Partnership
169 Union Street
or via email to: Engagement@localpensionspartnership.org.uk
Internal Disputes Resolution Procedure
In the first instance please write to Taryn Mutter, Pensions Service Delivery Manager, LPP Hertfordshire Pension Team, Hertfordshire County Council, Post Point CHO 033, County Hall, Pegs Lane, Hertford, SG13 8DQ. Taryn will arrange for further information to be sent to you. Any complaint should be made within 28 days.
For further information, please see the Internal Dispute Resolution Procedure (IDRP).
The Pensions Ombudsman carries out two roles in complaints and dispute resolution.
The Pensions Ombudsman’s Dispute Resolution Team will assist with dispute resolution where members or beneficiaries cannot resolve with their scheme administrators.
In cases where a complaint or dispute cannot be resolved after the intervention of the Disputes Resolution Team, an application can be made, within three years of the event, to the Pensions Ombudsman’s Legal Team for an adjudication. The Ombudsman can investigate and determine any complaint or dispute involving maladministration of the Scheme or matters of fact or law and his or her decision is final and binding. Matters where legal proceedings have already started cannot be investigated.
The Pensions Ombudsman can be contacted at:
10 South Colonnade, Canary Wharf, London, E14 4PU
Telephone - 0800 917 4487
Website - https://www.pensions-ombudsman.org.uk/
The Pensions Regulator
The Pensions Regulator has powers to protect members of work-based pension schemes and a wide range of powers to help put matters right, where needed. In extreme cases, the regulator is able to fine trustees or employers, and remove trustees from a scheme.
You can contact the Pensions Regulator at:
Napier House, Trafalgar Place, Brighton, BN1 4DW
Telephone 0870 6063636