Contact us

Dear Member

Due to the current Covid-19 situation we are experiencing increased call volumes. You may experience longer wait times than we would like.

For non-urgent queries please visit our websites and member self-service portal, My Pension Online or email

My Pension Online allows you to:

✓ Calculate your pension benefits due at retirement

✓ View your CARE pension contributions

✓ View your membership details

✓ View your annual pension benefit statement

✓ View your deferred benefit statement if you leave the scheme prior to retirement age

✓ View estimates/documents you have requested from us

✓ Update your lump sum death grant nomination (where applicable)

Kind regards

Local Pensions Partnership

General enquiries 

Our opening times are 9am – 5pm Monday to Thursday and 9am – 4pm Friday.


Phone: 0300 323 0260 
LPP - Your Pension Service 
PO Box 1383 
Preston PR2 0WR

Pension Payroll Enquiries

Ealing Council 
Payroll Department 
5th Floor South West ( Green area )
Perceval House
14 - 16 Uxbridge Road
W5 2HL

Telephone: 020 8825 9000 - option 3 - then select the relevant appropriate option

Tax Queries 

If you have an enquiry about your tax you should contact the tax office directly, quoting the Council's tax reference number and your own National Insurance number.

HM Revenue and Customs
PAYE Self-Assessment
PO Box 1970
L75 1WX
Ealing Council's tax reference number is LP33 120 B27

Telephone: 0300 200 3300 

Further information about tax issues can be found at